SMS Program

1. Who sends the messages

SMS messages are sent by TradesQueue (tradesqueue.com), a product operated by TECNOTO LLC, a Florida limited liability company. Messages are sent on behalf of builder customers who have existing business relationships with the subcontractors receiving the messages.

2. Who receives the messages

Subcontractors (trades such as framers, plumbers, electricians, HVAC technicians, drywallers, roofers) who have been added to TradesQueue by a builder they work with and who have affirmatively opted in by replying YES to a one-time consent request.

3. How consent is obtained

TradesQueue uses a two-step consent model: (a) the builder attests to a business relationship at the point of phone number entry, and (b) the subcontractor affirmatively opts in by replying YES to a one-time SMS before any scheduling messages are sent.

Step 1 — Builder attestation

A builder with an active TradesQueue account adds a subcontractor to their roster by entering the subcontractor's name, phone number, and trade categories at:

https://tradesqueue.com/dashboard/subs/new

Before the form can be submitted, the builder must check a required attestation checkbox containing the following exact language:

“I confirm I have a business relationship with this subcontractor and they have agreed to receive scheduling coordination messages from TradesQueue.”

The attestation is recorded with a timestamp and the exact wording shown to the builder. This record is retained for the duration of the subcontractor's enrollment plus four years after the relationship ends, to cover the federal statute of limitations for TCPA claims.

Step 2 — Subcontractor opt-in SMS

Immediately upon submission, TradesQueue sends the following one-time consent request SMS to the subcontractor. No other scheduling messages are sent until the subcontractor replies YES.

• Reply YES→ subcontractor is enrolled to receive scheduling messages
• Reply STOP→ phone number is marked opted-out; no further messages will be sent
• Reply HELP→ receives the HELP response (shown below in Section 5)
• No response → subcontractor remains in a pending state; no scheduling messages are sent

4. Message types and frequency

Once enrolled, subcontractors receive operational scheduling messages when a builder's active construction project requires their trade. Typical message frequency is 2 to 10 messages per weekduring active project periods; some recipients may receive fewer. Messages are not sent outside 8:00 AM – 9:00 PM in the recipient's local time zone without additional consent.

Message and data rates may apply.

Below are the verbatim templates used in production:

4.1 Availability request

4.2 Schedule confirmation

4.3 Backup subcontractor request

4.4 Phase completion acknowledgment

Sent in response to a sub texting “DONE [HomeID]” when a phase of work is complete.

5. STOP and HELP keywords

Every outbound message (except the opt-in SMS, which contains STOP inline in its body) ends with the instruction “Reply STOP to unsubscribe”. STOP is processed automatically and immediately upon receipt.

HELP response (verbatim)

A subcontractor who has opted out by replying STOP will receive no further automated messages. To re-enroll, the builder must resend the opt-in request, which requires the subcontractor to reply YES again.

6. A2P 10DLC compliance

• Brand: TECNOTO LLC (Florida limited liability company, Sarasota, FL)
• Program name: TradesQueue Scheduling
• Campaign type: Mixed (Customer Care + Account Notifications)
• Registered with: The Campaign Registry (TCR) via Twilio
• No mobile information is shared with third parties or affiliates for marketing or promotional purposes at any time. See full details in our Privacy Policy.

7. Contact and support

Questions about the SMS program, consent, or opt-out handling:

Full terms: Terms of Service · Privacy Policy